Toll-Free Number:

(800) 227-8437

Customer Service:

(855) 888-8798

Other Info

800 0007 7775 (International) 1800 130 000 (Australia) 1800 1651 0809 (Philippines) 1800 011 333 (Thailand) 1800 227 8437 (Mexico)
+41 445 809 090 (Switzerland) +1 800 227 8437 (United States) +1 855 888 8798 (Canada) +44 203 147 4850 (United Kingdom & Ireland) +64 800 880 197 (New Zealand) +32 24 002 600 (Belgium) +359 29 893 313 (Bulgaria) +420 800 144 269 (Czech Republic) +33 142 184 383 (France) +49 895 598 4221 (Germany) +39 23 026 548 (Italy) +31 207 192 455 (Netherlands) +48 800 121 5549 (Poland) +351 213 302 420 (Portugal) +7 495 937 9025 (Russia) +34 900 505 403 (Spain) +90 212 296 1317 (Turkey) +86 400 885 6618 (China) +852 81 055 008 (Hong Kong) +81 120 301 757 (Japan) +60 323 035 088 (Malaysia) +65 67 320 181 (Singapore) +27 116 662 800 (South Africa) +82 15 667 277 (South Korea) +886 800 373 888 (Taiwan) +971 44 253 001 (UAE, Middle East & India) +84 12 065 286 (Vietnam) +55 113 759 3240 (Brazil)
Rue André-De-Garrini 3
Meyrin , New York
Switzerland – 1217
United States
645 Fifth Avenue, 8th Floor, New York, NY 10022

United Kingdom15 Hill Street, London W1J 5QT, United Kingdom

AustraliaPO Box 4780, Sydney NSW 2001

France13 Rue de la Paix – 75002 Paris, France

GermanyLandsberger Str. 302-306, 80687 München, Germany Netherlands
PO Box 2967, NL-1000 CZ Amsterdam

China
Room 801-808, Building 3, Kerry Center, 1288 Yan’an Middle Road, Jing’an District, Shanghai, 200041

Hong Kong
6/F Jardine House, 1 Connaught Place, Central, Hong Kong

Japan
Hanzomon First Building 1-4 Kojimachi Chiyoda-ku, Tokyo 102-0083 Tokyo

Singapore
501 Orchard Road, #12-01 Wheelock Place, Singapore 238880

South Africa
PO Box 782 192, Sandton 2146, Gauteng, South Africa

UAE, Middle East & India
Emirates Towers Offices, Level 36, PO Box 33269 Dubai
Latin America & Caribbean550 Biltmore Way – PH1, Coral Gables, FL 33134 Show MoreShow Less

Company Address

Route des Biches 10

Meyrin,

Switzerland

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Complaints & Reviews — Cartier

1 Oct, 2020

Trouble with Love bracelet.

I’m writing a complaint about the love bracelet that I own, due to a screw that keeps coming loose. I’ve sent it in 4 times for service since February and no one has been able to resolve the issue for me. The only thing that the boutique can come up with is to use jewelry glue?! Seriously?!... Read more➤

Jewelry & Watches

16 Aug, 2020

Tired of LOVE BRACELETS loose screws

At the age of 65 I received my first Love bracelet from my true love. Adored it. After a period of time the screw became loose. Very inconvenient to walk into Cartier to have them tighten it again,and again. After a certain period of time I asked for the Manager of the…

Jewelry & Watches

24 May, 2020

E-boutique is a scam

Purchased a love bracelet with four diamonds for my birthday. Arrived without the screwdriver. Tried to contact them thru online chat, called them, emailed them, fb messengered them, filled out the online info request form all for multiple times and have gotten no response after almost a week. How do they expect me to put it on... Read more➤

Jewelry & Watches

7 Mar, 2020

bracelet reformation

Dear Cartier Management Team, I am writing to complain about the love bracelet I sent in for repair since it was dented. The employee said that they would get it back to it’s original shape and when I came in to claim it, the shape of the bracelet was more circular and you can tell the difference... Read more➤

Jewelry & Watches

11 Dec, 2019

Juste un Clou bracelet falls off

Do not buy the new version of this Juste un Clou braclet. The design of the clasp os flawed and will fall off over time. I have heard of so many people that lost their bracelet. Cartier customer service is trash, I sent it for repair and it fell off again after two weeks, so I sent... Read more➤

Jewelry & Watches

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