Toll-Free Number:

(800) 227-8437

Customer Service:

(855) 888-8798

Other Info

800 0007 7775 (International) 1800 130 000 (Australia) 1800 1651 0809 (Philippines) 1800 011 333 (Thailand) 1800 227 8437 (Mexico)
+41 445 809 090 (Switzerland) +1 800 227 8437 (United States) +1 855 888 8798 (Canada) +44 203 147 4850 (United Kingdom & Ireland) +64 800 880 197 (New Zealand) +32 24 002 600 (Belgium) +359 29 893 313 (Bulgaria) +420 800 144 269 (Czech Republic) +33 142 184 383 (France) +49 895 598 4221 (Germany) +39 23 026 548 (Italy) +31 207 192 455 (Netherlands) +48 800 121 5549 (Poland) +351 213 302 420 (Portugal) +7 495 937 9025 (Russia) +34 900 505 403 (Spain) +90 212 296 1317 (Turkey) +86 400 885 6618 (China) +852 81 055 008 (Hong Kong) +81 120 301 757 (Japan) +60 323 035 088 (Malaysia) +65 67 320 181 (Singapore) +27 116 662 800 (South Africa) +82 15 667 277 (South Korea) +886 800 373 888 (Taiwan) +971 44 253 001 (UAE, Middle East & India) +84 12 065 286 (Vietnam) +55 113 759 3240 (Brazil)
Rue André-De-Garrini 3
Meyrin , New York
Switzerland – 1217
United States
645 Fifth Avenue, 8th Floor, New York, NY 10022

United Kingdom15 Hill Street, London W1J 5QT, United Kingdom

AustraliaPO Box 4780, Sydney NSW 2001

France13 Rue de la Paix – 75002 Paris, France

GermanyLandsberger Str. 302-306, 80687 München, Germany Netherlands
PO Box 2967, NL-1000 CZ Amsterdam

China
Room 801-808, Building 3, Kerry Center, 1288 Yan’an Middle Road, Jing’an District, Shanghai, 200041

Hong Kong
6/F Jardine House, 1 Connaught Place, Central, Hong Kong

Japan
Hanzomon First Building 1-4 Kojimachi Chiyoda-ku, Tokyo 102-0083 Tokyo

Singapore
501 Orchard Road, #12-01 Wheelock Place, Singapore 238880

South Africa
PO Box 782 192, Sandton 2146, Gauteng, South Africa

UAE, Middle East & India
Emirates Towers Offices, Level 36, PO Box 33269 Dubai
Latin America & Caribbean550 Biltmore Way – PH1, Coral Gables, FL 33134 Show MoreShow Less

Company Address

Route des Biches 10

Meyrin,

Switzerland

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Complaints & Reviews — Cartier

19 May, 2021

Return of Undersize Love Bracelet

I purchased online from Cartier a “love” bracelet which turned out to be too small after my wife tried it on and wore it for two days. I returned the bracelet to Cartier within their return period, with all original packaging, using their return shipment FedEx airbill and Cartier received it 4/9/21. I notified them the returned... Read more ➤

Jewelry & Watches

4 May, 2021

Refusal of an exchange

A love bracelet was purchased March 26. I opened it March 28 on my birthday. After putting it on for about 2 hours i noticed it was smaller than the one i had so i got a return number and sent it back. They are saying it didnt pass QC and i can not return it!!! Not... Read more ➤

Jewelry & Watches

7 Apr, 2021

Did not exchange ring due to wrong size

Ordered the Love ring with 3 diamonds, Ordered a 51/4 and it needed to be 5 1/2. Three weeks after returning it for a different size, they said it wasn’t in the condition it was sent to us and they would not send the correct size. I now have to take them to small claims court to... Read more ➤

Jewelry & Watches

21 Mar, 2021

Carrier won’t accept my return

Totally devastated. Purchased a love bracelet online and returned it the same day because it was too small and needed one size up. They said there is a scratch on it and wont accept return. I literally tried it on- thats it. Now I am stuck with a bracket I cant wear? What should I do User’s... Read more ➤

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