I'm writing a complaint about the love bracelet that I own, due to a screw that keeps coming loose. I've sent it in 4 times for service since February and no one has been able to resolve the issue for me. The only thing that the boutique can come up with is to use jewelry glue?! Seriously?! On fine jewelry like this?! From Cartier?! The well known designer's high end jewelry house, I am very disappointed in both Product and customer service.