The young lady was extremely Stoic, non sociable and came across tired as though she just did not want to work with, talk to or help customers. Anisha, the phone disconnected but a few minutes later she called back. However, the demeanor was sad and sickening. Some people simply do not need the customer service position, period…...
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I was so used to having a floor presser foot. Not realizing that this is NOT a sewing machine/ embroidery machine… BUT just an EMBROIDERY MACHINE. That does not require a floor presser foot. My issue was resolved. That you so much for reaching out. Im not upset. Was just very confused. Thank you again User’s recommendation:...
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I couldn’t figure out how to connect my printer to WiFi, but one call to your customer service and problem was resolved!!! Thank you to the awesome Rep that patiently worked with me!!! User’s recommendation: Call them, don’t waste time like I did!!!
their “online chat” is a bot that does not answer questions nor directs to anyone that is human– their account systrem which I am already registered cannot update my information…it is a myriad of one issues after another with this company and their products User’s recommendation: i have replaced two printers already from them and this going...
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Bot new computer. Brother drivers didn’t work. Installed new. Still didn’t work. Called you Tech support. He took control of my computer. Said had to check other items also in addition to drivers. Pointed out numerous problems with various aspects of my computer. Asked…
