I call because my brother all in one printer, MFC-3710CW, would not connect to my HP computer. The female support had guided me through steps to install the brother’s installation disk. The model number would not show to install. Therefore, she had me go into the HP setting devices and printers. She had me delete the two...
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Update by user Apr 13, 2021 I was able to get the product as well as a discount!. Update by user Apr 13, 2021 Finally got whole of someone at Brother! Something apparently went wrong with my order when I first placed it. After fingering out what happened Becky from customer services was able to help me...
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On two occasions, service representatives were unpleasant and unhelpful. On the second occasion, the representative from whom I sought assistance in scanning documents, was insulting to the point that I was nearly moved to tears. I was so distraught that I brought my son on line to deal with your representative. Although the problem was ultimately resolved,...
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We got the machine in 2019. It sat in a cupboard in the laundry room for 18 months. When I got the machine out to use it, I found out the wire hook used to thread the needle was not there. I contacted Brother and told them it was the first time I used the machine, but...
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The nice lady who helped me suggested I try resetting my p-touch again, using the shift, R, &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; on/off button. After that it worked properly again, and I was able to change the font style. Thank you
