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Herengracht 597
Amsterdam
Netherlands – 1017CE
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Complaints & Reviews — Booking.com

13 Aug, 2021

reservation non existant when I arrived at my hotel!

I made the reservation on 7/8/2021, bookings.com charged my credit card for the reservation dated 8/13-8/14. I drove 2.5 hours to the hotel (Tru By Hilton Easton, PA) only to find out I did not have a room nor could they provide me one because you did not make the reservation! I called your 800# provided on... Read more ➤

Travel and Vacations

30 Jul, 2021

Providing false information about a hotel

We booked two rooms on the 26th July in the Melbourne Ardenia hotel on the Isle of Wight. We arrived at 9.30 in the evening off the ferry to find the beds unmade in room 28 and room 5. One member of staff in the front desk was drunk and when we complained he said that we... Read more ➤

Travel and Vacations

29 Jul, 2021

cancellation refund over false information

I booked a hotel room with “Hotel Torres del Mar in Puerto Viejo, Costa Rica” via booking.com. Upon confirmation, I notice that almost all reviews show that the hotel has been trapping tourists using deceptive pictures. I immediately raised my concerns over this to the hotel but instead of answering my question, the hotel immediately took my... Read more ➤

Travel and Vacations

24 Jul, 2021

Booking cancellation without warning and subsequent blackban with no notification or reason

I found out at the beginning of March 2021 that booking.com has ‘blackbanned ‘ me over a booking that was cancelled in 2019: a booking I never cancelled, but was cancelled by them randomly without explanation. I showed up at a hotel in Lima, Peru, only to be told my booking was cancelled. Luckily I got in... Read more ➤

Travel and Vacations

16 Jul, 2021

Self-catering chalet

Arrived at our accommodation it smelt fusty or doggy in there, we opened all windows, the two single beds were odd bunk bed beds with dirty linen and dirty pillows and quilts that smelt of body odour, we had to buy Fabreeze and manage with the best of the sheets etc…I dreaded going to bed, the bedroom... Read more ➤

Travel and Vacations