More Contact Info

Toll-Free Number:

(888) 212-2647

Customer Service:

Hearing and/or speech disability

(866) 998-3357

(800) 830-0006

(800) 284-2622

Argentina

+54 800 999 9973

Argentina

+54 810 333 8222

Aruba

+297 588 0059

Avianca Unicentro Armenia

+576 731 4937 ext 761

Barranquilla

+575 330 2030

Bogota

+571 401 3434

Brazil

+55 800 891 8668

Brazil

+55 800 761 1810

Cali

+572 321 3434

Centro Armenia

+57 320 476 6015

Chile

+5 680 053 6022

Chile

+5 680 052 0038

Costa Rica

+5 062 299 8222

Delayed, lost or damaged baggage

+571 800 095 8722

Dominican Republic

+1 809 200 8662

Medellin

+574 444 3434

Portal del Quindio

+57 313 558 0767

Spain

+3 491 758 9122

Toll free national number from landlines

+571 800 095 3434

+44 371 781 8181

+44 800 031 4206

General Info:

+57 311 400 6797

Investors/ Franchasing:

+571 587 7700

Other Info

Other Info (opening hours):

Locations:

San Salvador

Urb Madre Selva Av

El Espino Edif Avianca Sta Elena,

San Salvador, SV

Lima

Av. José Pardo 811,

Piso 4, Miraflores, Lima, PE

Company Address

Avianca S.A

Avenida Calle 26, 59-15

Bogotá,

Colombia

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Complaints & Reviews — Avianca

18 Aug, 2021

Information on a charge that was decine

Un cargo ilegal fue hecho con mi tarjeta de credito # 521333****211639 Samsclub/credit el dia 8/4/21 a las 10:38 AM en Bogota 110**** bogota 99. Por favor informeme el nombre de la persona que trato hacer el cargo. Responda via email por favor: magonevada@***.com Muchas gracias por su atencion. Manuel Gonzalez

Transport

17 Aug, 2021

Reschedule flight

You costumer service is bad but yet like to demand more regulations in order to fly You guys need a lot to improve or you guys are going to loose a tone of costumer who being with the company for a while. User’s recommendation: Be more understandable to costumers.

Transport

16 Aug, 2021

Missing cremains

Cremains Never arrived from miami Could not be transferred to American Airlines because no certificate of cremation

Transport

13 Aug, 2021

Missed flight need assistance to get later flight

Couldnt find the boarding station at lax. When finally found they had gone and no one was there at the Avianca station

Transport

10 Aug, 2021

Failure to Board the plane

Booked my wife and niece tickets for Booked my wife and niece tickets for Ecuador back to Dubai with Avianca as the first leg. Avianca tried first to tell my wife that she and my niece didn’t have the proper visas. They do. Resident and Government approved…

Transport