No response from Avianca, have never managed to have a phone conversation with a human either. The worst customer experience I have ever had. User’s recommendation: Be very wary.
Llame espere 3 horas y cuando me estaban atendiendo se corta la llamada y no vuelven a llamar. No es la primera vez es siempre. Avianca es la compania que peor servicio al cliente tiene. Siempre que uno llama no resuelve el caso y se pierde mucho tiempo en las llamada y el chat. Siempre se corta....
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I can get true by phone. I can’t get any link where I can find out when I will get our money back. I filed my claim on1120. I got a case number
Original review updated by user Dec 29, 2020 I tried to get in contact with them about a flight the cancelled and rebooked for 2 days later, and could get no one on the phone, WhatsApp, or Messenger. Soooo frustrating. I would definitely never book with them again. This is an airline that filed for bankruptcy and...
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You literally can’t get through to speak to anyone. I tried phone, WhatsApp, Messenger…nothing. No one will help me. DON’T EVER BOOK WITH THIS AIRLINE!!!! They went bankrupt and now they are scheming to get as much money as possible. DON’T BOOK WITH THEM…YOU WILL SERIOUSLY REGRET IT User’s recommendation: Don’t ever book with this airline.
