Asurion




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Asurion

Average Rating:

1.12 / 911 rates / 90 reviews
648 Grassmere Park Ste 300
Nashville
Tennessee
United States

Phone: +1 615 837 3000
Web: https://www.asurion.com

Category: Mobile / Cell / Smartphones

Links of Asurion
Toll-Free Number:
(844) 833-8802
Customer Service:

Asurion Homeplus
(844) 529-2692
Legal:
(844) 798-7701
Privacy Inquiries

Media:
(615) 837-7283
(615) 837-3058
Fax:
+1(615) 445-3348
Other Info

+1 615 837 3000 +1 866 760 9079 +1 877 760 9079
648 Grassmere Park Ste 300
Nashville , Tennessee
United States – 37211-3667
Mon8:00 AM – 5:00 PM
Tue8:00 AM – 5:00 PM
Wed8:00 AM – 5:00 PM
Thu8:00 AM – 5:00 PM
Fri8:00 AM – 5:00 PM
SatClosed
SunClosed

Company Address
Asurion, LLC
648 Grassmere Park
Nashville,
United States

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Complaints & Reviews — Asurion

They notified me about the phone I had sent in that it was still linked to find my phone feature I am not sure if it has been disconnected I have been trying to call to resolve this but no one has answered me User’s recommendation: Have a customer service where you could speak to somebody live.
Asurion is terrible. You simply cannot reach a human if you have a protection plan for something other than a phone. I bought a MacWheel Scooter (don’t ever buy one of those either). The battery failed around a year into owning the scooter and I spent 4 months trying to get MacWheel to stand behind their product... Read more ➤
26 Jul, 2021

Status of claim

been waiting for repairs or buy out over a month and still waiting for more parts after I was told parts were in
26 Jul, 2021

Faulty replacement

I am very dissatisfied with Asurions customer service. I Paid $199 for a device that does not work. Within 4-5 days I reported this to Asurion and started a claim for a replacement (506653****68). During the claim process I was told that I could not return the phone if…
YOUR DUMB *** *** WORKER STOLE MY CREDIT CARD INFORMATION, WHY THE CEO DIDN’T CALL ME BACK YET , O HAVE HER ALL THE *** INFORMATION FOR HER INVESTIGATION SO AM O SUPPOSE GET A LAWYER & THE NEWS?!!! IT’S BEEN WEEKS WTF!!

Poor service

So, the cashiers give vague answers - there are toilets available for claimants or on the train to Oakland - Lubbock. The cashier replied to me as follows: "I thought so, but only after Tacoma" I didn't understand anything. There are incomprehensible signs at the Oakland railway station, it is very confusing that the train to Lubbock can leave from two different platforms. When I asked the conductor which platform the particular train was leaving from, he showed me two different directions. Well, I'm confused again. I missed the train even though I was at the station on time. :(

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