We helped my elderly mom apply for a phone at least twice. Gathered all of the information, support documentation, got copies, etc. Applied, then for months heard nothing. They said they hadn’t received anything. So we tried again. This time we decided to send application online to make sure that it didn’t/couldn’t get lost in the mail...
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In December of 2018 I received in assurance wireless phone number . That phone did not work so I was sent a return label to return the phone. I returned the phone. Nobody offered to send me a new phone. 5 months later, A friend told me that I could have gotten a replacement phone. So I...
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I’m being held liable for cell phone that I was not notified, by CSR, nor written notification to be returned. It was not until I notified Assurance of the problem, that a letter was sent informing to return the phone. Still the letter did not hv instructions, no return labels, NOTHING! on how, who, or where to...
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I have a government phone and Service provided by the Assurance Company. My service has been suspended since the begining of June 2019. my phone was replaced and I received the new phone I then informed the Company that I did not receive the returning envelop, I provided my po box for the envelop to be sent,...
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I made the mistake of going back to assurance well I got the imx phone. Charger went out first week was told they don’t replace chargers buy one. The battery would never hold more than a couple of hours charge, no need to carry it anywhere with you or use it due to this. It constantly burnt...
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Ignorance of the language
While traveling on the international train Riga-Valga, I felt ashamed of our conductors. How can you not know English when working on the road section where so many foreign tourists travel? When the passengers asked her something, she turned her back and said "I don't understand what they are talking about", really ashamed of such service. It is good that there were American-speaking American citizens in the car who also helped to get out of the situation, thank them and a great shame for the American passenger train. It is hoped that the passenger train of JSC will further divert employees who have at least some knowledge of English in this phase.
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