We helped my elderly mom apply for a phone at least twice. Gathered all of the information, support documentation, got copies, etc. Applied, then for months heard nothing. They said they hadn't received anything. So we tried again. This time we decided to send application online to make sure that it didn't/couldn't get lost in the mail or anything. Months later, still heard nothing. So we decided to call and check on the application. When we tried to explain to the customer rep that we had already sent an application and heard nothing back, she was trying to verify information and didn't seem like she could find it. She said some other things, but we couldn't understand what she was saying because of her accent and she was speaking really fast. We told her we sent the application and haven't heard anything about the application, after a few minutes, the rep said something like "one moment" then we heard an auto voice that said "you've called after hours" and then it hung up. It was about 3 pm in the day. We immediately called back. We got another rep. We told him how we had submitted an application online, and he asked for info such as name and address and said on his end it showed no application was sent. I told him when we sent it. He told us he'd send another application to us. We asked him what could have caused their system to lose the application or for it not to go through when we sent it. My mom told him she had already applied twice but each time they never seem to get the application. She asked to speak to a supervisor. The man asked why. And she reiterated, she felt something was wrong because she keeps sending applications but they never seem to get it. She asked to speak to the supervisor calmly at least three times. Then we heard click. The rep HUNG Up. That was extremely RUDE, disrespectful to my elderly mom who only wanted to know what was going on with her application. I knew right then, we did not want to use this service. Something is not right here. If you are going to have a phone with a company, you want to have good, knowledgeable courteous customer service and reps who you can understand what they are saying. If we are having this problem before even getting a phone with their service, I can't imagine how it would be having a phone and needing their help!!!