I have a government phone and Service provided by the Assurance Company. My service has been suspended since the begining of June 2019. my phone was replaced and I received the new phone I then informed the Company that I did not receive the returning envelop, I provided my po box for the envelop to be sent, they took my po box address, in May 2019 I called again that I did not receive the returning envelop into into my po box, I was told that they sent it but would not give me any info about the tracking number where did they send it, instead I was told to wait some more days, which I did. Ten days later I called again that I did not receive the returnig envelop in which I will send the damaged phone, they told me to provide the residential address, I told them that you already sent it as I spok earlier with one of the represetative which I did not receive and I informed the Company, and the second thing is that its just the envelop not the phone you can send it to my po box which I can receive securely and easily they said no we need the residential address or your service will be suspended. My service is suspended illigally therefore, it must be immidiatly restored or the FCC will be informed about this issue. I am asking the Assurance Company Vergin Island that my service must be rsetored or I will take this issue to the FCC, the Assurance Company represetatives must tell the truth to its customers and our call must not be transfered to another country as we applied from the US then we need to speak on the phone with some one in the US not out-routed to a different country. My phone number is [protected] Address: PO Box 1146, New York NY 10163 USA.