Hi- I opened some claims in NOVEMBER, 2015 and am still working with the same rep to no resolve. I have been faced with delays, no return of letters, emails, voicemails or phone calls. I have supplied all documentation requested and have now found out it is lost. Started over again working the claims after I had to shut my business due to capital loss and non payment in July of 2016 by Zliberty Zmutual. I tried escalating the matter and was Darby back to the same rep Katie Duckett. She has never been helpful to date in any way given the fact that I am your customer. I paid over 20k in insurance premiums for over 6 years with my business and never had prior claims. This is employee theft which is devastating enough. I hired a public adjuster and started this process again with his help August, 2018. Nothing but long timely stretches Nd multiple requests to get Katie to simply reply to us in any way. There have been three escalations to Kelly Collins got assistance and now no reply in over a week from her on this disturbing situation. How can someone be in claims processing not to process claims? This is bad faith unless someone can step in and help get my claims moving. We've gone down to get through one small claim of 4 and can't get anywhere in over 8 long months. Since Katie lost my documents from 2016, I needed to go back yet again for old banking records which was difficult. Did she lose all of my documention form 2016 hot the other claims? Is this common? Is this how your service works by ignoring clients and non payment? I'd be shocked if I even get a response for help here this has been so bad. I left phone calls yo Katie Duckett the last three days to no response. Again.