I am contacting you to express my frustration and disappointment with my recent experience using Budget truck rentals. I had rented a truck for a move from California to Arizona and upon receiving our truck we instantly noticed that it was filthy and infested with ants…
I reserved a truck from Budget Truck Rental, when I arrived, about an hour later, they told me that they did not have a truck available, even though there were several trucks sitting on the lot, visible from where I was standing. The clerk didn’t even log my arrival, even after putting my info in the system...
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Budget Rental Truck was the WORST EVER vehicle rental experience of my life. Was given a 26′ truck instead of the 16′ I reserved because they couldn’t get to the 16’truck. It was DISGUSTINGLY FILTHY, and the low coolant light was on . I added coolant .It broke down in…
I am in the process of moving from Houston to LA and the tongue of my car hauler just snapped off. Thankfully I was only doing 3 MPH but I have been waiting 7 hours for their roadside assistance to deliver a replacement. I was just told it will arrive sometime tomorrow. This puts my almost 2...
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Update by user Oct 03, 2020 I called and they told me that even though I had given a credit card I was not guaranteed a truck in the contract and said I cancelled that morning of the 11th that is an outright lie on their part. They hung up on me when I stated just that...
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