Recently I (Ierafaan Samuels) received a phone call from zone fitness. They claim I owe them money. I had a problem with them 2years ago when my company was liquidated but I still paid them. I went to their office in promenade mall Mitchell's plain and they assured me if I settle the balance the account would...
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Hi I have sent a number of emails, regarding the unlawful extension of my contract and the complete disregard for point 3 HIGHLIGHTER ( Legal stuff) in the contract. My 24 month contract is based on a time period, regardless of payments made, should you insist on the aforementioned extension, please request this in writing on a...
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I would send emails, messages and even Instagram messages but still nothing. They keep us totally in the dark until the end of the month when they want to debit us, during a pandemic who does that. I hate this gym so much. Whoever's reading this join Virgin Active. I didn't listen to my friend about the...
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We check out the gym and I wasn’t happy about where the kids would have to wait. We informed saadiq at the westgate mall branch that we going to virgin to enquire and will let him know what we decide. He calls later the day and we inform him it’s okay we will be registering with virgin....
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I had changed my banking details and did not want my account to go behind . Thus i had spoken to of the consultants which advised I could send it via email and it would be updated on the system, thus my debit order would go off the correct account . This happened the 7th of August...
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Ignoring Customers
Customer service is not at a terrible level, but at its worst. The customer is not notified when the product will be delivered and whether it is available at all. When calling the office, they are promised to call back, but there is absolute silence on their part. In any case, this is my first negative experience with online stores, so I will avoid this company in the future.
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