When I joined the gym, I wasn’t informed that I can freeze my account and still pay an amount of 33% while the account is being frozen. I froze my account beginning of this year for a period of 3 months. About a month back they debit my 33% of my original fee an the money was...
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I changed banks I got a confirmation that zonefitness had updated my bank details. I find you very incompetent because you still debited the wrong account which is closed. I will not pay additional transaction fees or I will stop. Bellville Zonefitness is just incompetent. Zonefitness all over is just weak how do you say you updated...
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I have already sent quite a few emails to the email address [protected]@zonefitness.co.za All I am trying to find out is to when my gym contract comes to an end, and I know it is soon. I would like to cancel and not renew my gym contract. Up until now I still have not heard from anyone....
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Ignoring Customers
Customer service is not at a terrible level, but at its worst. The customer is not notified when the product will be delivered and whether it is available at all. When calling the office, they are promised to call back, but there is absolute silence on their part. In any case, this is my first negative experience with online stores, so I will avoid this company in the future.
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