I have cancelled my contract in November 2020, given the 20 working days notice, the contract will terminate on the 10th December 2020. Zone fitness refuses to cancel my contract until the outstanding membership fees are paid, but they will not provide the amount, despite requests. The will not stop the debit order on my bank account,...
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Correct information as to procedures for cancellation and freezing also main member not receiving any correspondence whether its sms pgone calls or emails, instead members who jave signed up on the main members account receives, so i ask the question, is that when main member calls in she met with abrupt and rude employees at Zone fitness,...
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l’m currently having issues with zone fitness Pretoria Central they termineted my contract due to false allegation. The the issue was that l was training with the group of people where as we enjoy working out together. Only to work up last week on Thursday . And they accuse me of being personal training where as we...
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Cancellation would have been sent to you immediately after last debit order was deducted, however after enquiries regarding the date my contract ends, I was not informed of any cancellation email that must be sent. I merely just called and visited your Parow branch to enquire about the end period of the contract and I feel that...
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This evening which is Wednesday 05/05/2021 I was ill treated at the facility mentioned below by a staff member and as such would like to be assisted in the matter alternatively I will be more than willing to take it to the highest authorities and get a signed partition from the numerous members about an ill mannered...
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Ignoring Customers
Customer service is not at a terrible level, but at its worst. The customer is not notified when the product will be delivered and whether it is available at all. When calling the office, they are promised to call back, but there is absolute silence on their part. In any case, this is my first negative experience with online stores, so I will avoid this company in the future.
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