More Contact Info

Customer Service:

+632 858 0706

Customer Service:

+632 858 0706

Emergency/ Hotline:

+6 328 858 0777

Hotline

Legal:

+653 157 5555

Privacy Inquiries

Other Info

Other Info (opening hours):

Hours:

Live Chat:

Monday – Sunday 9:00 am – 6:00pm

Hotline:

Monday- Friday: 9 am – 6 pm

Other Locations:

Philippines
Level 2 B7 Bonifacio High Street,
Bonifacio Towers 295. Global City
Taguig City, Philippines

Hong Kong

Unit 709, 712 And 725, 7/F, The Wave,

4 Hing Yip Street, Kwun Tong,

Kowloon, Hong Kong, HK

Vietnam

Copac Building, 12 Ton Dan, Ward 13,

District 4, HCMC, Vietnam, VN

Kuala Lumpur

Jalan Dua, Kuala Lumpur,

Federal Territory of Kuala Lumpur

55200, MY

Jakarta

Menara Bidakara I Lt 17,

Jl. Jend. Gatot Subroto Kav. 71-73,

Menteng Dalam,

Tebet Jakarta Selatan 12870, Jakarta, ID

Company Address

Zalora Philippines

10 Hoe Chiang Rd

Singapore,

Singapore

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Zalora Philippines , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Zalora Philippines

26 Dec, 2019

Refund via Bank Transfer is not a good option.

Zalora App notified me that the refund was completed but then no money was transferred to my bank account.

Footwear and Clothing

21 Dec, 2019

Incomplete and delayed order

Delayed i ordered the item december 15 and incomplete

Footwear and Clothing

14 Dec, 2019

Make it easy to contact you fools!

i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora open. i use a lot of load for this.

Footwear and Clothing

5 Dec, 2019

Do not order to zalora

Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its not even in the third party delivery company of zalora. They do not answer.

Footwear and Clothing

8 Mar, 2019

Poor refund and exchange service!

I scheduled a pick-up of items for refund more than 2 weeks ago and they still have not picked it up! Zalora customer service is also unresponsive even after several follow-up emails! Very unprofessional. I ordered from Zalora before but this time they are so inefficient it is very disappointing!

Footwear and Clothing