I finally got thru on my 4th call on day 2. Luckily, Jeremy was the party who answered the phone and was helpful, professional, and very courteous. With his help, I finished that part of the transaction and am on to the contract phase. Im hopeful I can deal with someone as patient and helpful as Jeremy....
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The sales process is broken. I selected a car and started the paperwork process, at which time it should have been taken off the market, but it wasn’t, apparently. After I ran through the loan process, provided my deposit and emailed my driver’s license and insurance documents I received “The Call”. “Sorry sir, that car is no...
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I purchased a 2019 Alfa Romeo Stelvio and traded in a 2014 Audi Q5. I have three issues: #1 I NEED my $715.16 in the payoff of the Q5 as I made the final two payments Vroom claimed it would make to PNC Bank. It has been over a month. Ridiculous. #2 I still need my title...
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My son purchased a 2019 Ford Flex on March 20, 2021. He and I left Katy, Texas the next day, driving to California. En route to Long Beach, we discovered several things about the car (within 48 hours of signing the contract, mind you). We called the sales rep who sold…
I was ready to purchase a vehicle from vroom, I gave all the information that they require, later I received calls from 2 of their representatives both of which show my local area code and I know they are not physically here where I live, what kind of deceiving practice is this? this gave me pause so...
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