Lied about delivery time, it is 2x what they promised No extensions to call, wait times are 1:30 to talk to a person which had no authority to do anything Quit white you are ahead, do not buy from them and if you have an order in progress- CANCEL User’s recommendation: God Awful! Do NOT buy from...
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Wanna feel vulnerable? Frustrated? Wired Vroom $15K and over-nighted a cashiers check for the balance of the car only to have ALL of the money get lost at their end!!! All forms of payment had VIN as they instructed but they lost it all anyway!! A week went by and they never contacted me so I started...
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I paid for a 2019 Highlander which was never delivered after scheduling multiple times. I canceled the order and have had horrible customer service. I’ve been on hold, transferred, left voicemail and emails regarding my refund and no one knows anything. Furthermore, I have been told for a week now that my refund needs 2-3 business days...
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I filed a complaint with POC a week or so ago. Within 1 day a member from Vroom contacted me “on behalf of the executive team”. She indicated that she personally would track my issue and follow it through to resolution. She even gave me her “direct line”. 1 of 3…
After I filed my complaint with POC, I received a call from “Vroom Executive” within days. They promptly setup my payments for the vehicle I purchased but STILL HAVEN’T paid off the vehicle I traded in. I’m about to make my 3rd auto payment on a vehicle I don’t own or have in my possession. Further, they...
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