Recovered bags at Sydney Australia international airport to clear customs and recheck bags at the Virgin transfer counter. Our Lipault brown wheel bag was in complete working order. When we arrived in Brisbane and retrieved the from baggage carousel 1, the bag was open and one of the back wheels was completely ripped from the bag along...
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Can you please explain why flights are more expensive when I try to use my velocity membership to redeem flights? Without using my velocity membership, flights on two specific dates range from 125 to 159 one way When I go through the “redeem your velocity points on flights” the minimum flight cost for the same flight is...
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I was a passenger flying from Gold Coast to Adelaide Thursday September 26 leaving 1215. I was in seat 1 D. When we were asked about our meal choice within half hour of take off 2 other people before me ordered. I wanted a salad I was told by male host who had not introduced himself that...
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On Friday the 13th of September on flight VA91 to Rarotonga, Flight Attendant Christine crashed the food trolley cart into my son’s leg. Initially she apologised but then went on to make the following statement; “but you need to to get your leg out of the way, we are busy here” Christine didn’t even bother to check...
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We just arrived on our flight from Melbourne to cairns flight VA1295, we flew Business Class We were served our meal, 8 seats 2 occupied by children in business. I was ignored firstly & then when asked what I wld like (last, but that’s not the problem) I had no choice but beef curry, & basic sandwiches....
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Fraud and Poor Service
Promises to do, but does nothing. Name one price, say another number to the order. Delays time, does not respond to emails. Tragic attitude from employees - Alberts Berzinsh. Rude, rude. I highly recommend avoiding this business.
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