I received a text at 11:38 a.m. that VA 1421 2:40p.m. to Cairns was cancelled. This didnt give me sufficent time to make any alternative arrangements as my taxi was almost at the airport. The reason given was staff shortage. I would like to understand what this means. I approached the Virgin Lounge to see if I...
Read more➤
I’m taking VA252 flight from Canberra to Melbourne, and two staffs from virgin was very rude and arrogant to me. One named Mayuka, who even refused to touch my passport, and was clearly not trained well to handle my case as she went out several times asking her supervisors and asked me to wait all the time...
Read more➤
We are very upset with Virgin. I wanted to Fly Jetstar, but my partner insisted we fly Virgin. We have now had our flights changed twice, and the second change means we are forced to stay in Sydney overnight!! I rang Virgin and asked that a note be put on our flights that we get the first...
Read more➤
While searching for a website to book a flight from Melbourne to Sydney on Virgin Australia, I found a 1-800 number and called it. Much to my surprise, later, I found I was booked on Jetstar. So, this travel agency pretended to be Virgin, overcharged me for my flights, and now there is no response when calling...
Read more➤
Accidentally missed boarding time by 4 minutes. Were just around the corner, heard no last call, no call for us. We’re told our bags were already off the plane as it was a connecting flight on business class, Melbourne to Hobart. We then had no alternative but to then pay for 2 new tickets on economy and...
Read more➤
Fraud and Poor Service
Promises to do, but does nothing. Name one price, say another number to the order. Delays time, does not respond to emails. Tragic attitude from employees - Alberts Berzinsh. Rude, rude. I highly recommend avoiding this business.
Read more...
