Recovered bags at Sydney Australia international airport to clear customs and recheck bags at the Virgin transfer counter. Our Lipault brown wheel bag was in complete working order. When we arrived in Brisbane and retrieved the from baggage carousel 1, the bag was open and one of the back wheels was completely ripped from the bag along with the entire mechanism leaving several holes. The bag can no longer be moved using the pull handle. We travelled internationally from Canada and due to the damage caused by Virgin Australia's service provider, we will require a replacement bag before returning to Ottawa on 20 Oct 2019. Please contact us to remediate our loss. Thank you, Anne Cowham +61 (0)[protected].