21 Sep, 2019 → by ClaimboUser292016
lacking service
1
We just arrived on our flight from Melbourne to cairns flight VA1295, we flew Business Class We were served our meal, 8 seats 2 occupied by children in business. I was ignored firstly & then when asked what I wld like (last, but that's not the problem) I had no choice but beef curry, & basic sandwiches. I understand 1st world problem but you travel & pay business airfares & you have an expectation. After meals were served & cleared away we never saw another hostess ( 3 hour flight) no drinks or coffee' were offered, how disappointing, they didn't even collect the rubbish in business prior to landing. Lazy hostess, then spent their time whining about rosters & holidays during Christmas so we could hear. We have Traveled many, many times around the world & have never written or had th need to complain however both my husband & I were quite disappointed in the lack of service, not a good look for Virgin. We had a better experience with virgin business going to Tasmania. The 2 hostess sitting in the front cabin are not a good fit for the airline on today's experience. Regards JV