Apparently, Viking can change the terms of their cruise agreements at any time? We booked a cruise, Viking cancelled the cruise and offered a voucher. We took the voucher and then Viking implemented the mandatory vaccine. We cannot take the vaccine and asked for a refund. They denied a refund and our “No-risk” insurance was not honored....
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We had scheduled a Rhine River cruise with Viking for mid September 2021, plus pre and post cruise excursions. In early September the EU declared the US a high risk country due to Covid. As a result, the Netherlands imposed new stringent restrictions for people traveling to their country, including a mandatory 10 quarantine period if one...
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After having a wondeful first Viking river cruise from Paris to Zurich in 2019 we booked booked a Portugal River Cruise for the summer of 2020. With the pandemic that trip has been rescheduled twice and now scheduled for November 2021. We were already concerned about any travel with ongoing Covid problems and then the recent CDC...
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We booked a river cruise back in January of 2020 for a trip that was planned for October of 2020. The trip was paid in full shortly after booking. Viking canceled the trip in August of 2020 due to covid. At the time they offered us the ability to rebook for 2021 and gave us 125% of...
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As the Federal Government has recently stated NOT to travel to Malta or Greece, we have reservations about going on this cruise. We have not, as yet, cancelled as we are hoping that Viking cancel and we can have a cash refund minus the travel Insurance, which I am sure Viking receives a commission! However we did...
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Poor service
Hello. For today's event on 09. 12. 20 around 15:30 with one of your irresponsible employees - Victoria Judina. Shopping Mall Domina Shopping, Ieriku street 3. For the current emergency in the country, I was in a mask and in proper use, as well as the only customer in your store and taking all precautions. I would like an explanation on what basis this person Victoria Judina (employee) called the security guard and drove me out of the store, without even giving me the opportunity to see and buy one of your gift cards. This is the first time I have such disrespect for customers, because I often buy your offers from you. Because such actions on the part of employees are unacceptable and disrespectful to their customers. For which I would like to turn to your leadership to take some action. Sincerely,
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