My local store doesn’t have any function besides retail sales. I went in to upgrade my phone and had to spend an hour on the phone and then had to order the actual phone online. Then my new phone won’t activate using the automated activation features, and there is no alternative online besides calling the number to...
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I am getting charged for a phone on my bill that I don’t even have or use.. we bought a new iPhone for my husband and are not using the Nokia phone at all. It was supposed to be off our bill and somehow the representative did not remove it.. I need someone to call me and...
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They told me to “upgrade” my plan so that I would not get data overage charges. Unfortunately, the “upgrade” which cost considerably more turned off the Wi-Fi hotspot which is my major use of data. The website It’s deceptive. There is no way to get through to customer service. Terrible company to deal with. User’s recommendation: Run...
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Last week I called and migrated service from pre-paid to post-paid. Cool. I also got some good concessions, including a free $700 phone in doing so, though my bill would more than double. No problem. My new phone still hasn’t arrived but Verizon, in their infinite…
Been on hold for 47 minutes no one answered I hung up called back and same thing. Tried 3 times they do not have live people or they do not like to talk. User’s recommendation: Do not get Verizon.
