My Tuff Shed installation was supposed to be done on 5/19, then it got pushed to 5/28. It is a 8×10 shed. The contractor came out to build it and did not finish. He then came back and left a worker. It seems to be nearly finished, but I believe they make a mistake when installing the...
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Cannot get a response from customer service about malfunctioning door lock. Shed is new so should be fixed in a timely manner but cannot get anyone to answer their phone. Shed installed in december of 2020 and haven’t tried to use it yet since installed in winter. Although door will closed it won’t catch properly. I sure...
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I have a warranty issue with my double doors. They are sagging due to too short of screws being used on the hinges for how heavy the doors are. Based on bad responses from my previous complaints, I had an email for an assistant manager in the Louisville, Kentucky plant. Over 3 weeks ago she answered and...
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I have called the customer service number perhaps 5 times and have yet to talk with a customer service person about my warranty problem. The door will not close properly forcing me to slam it and yank very hard to open it. It is a simple warranty fix, but no one calls me back. I do not...
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See above The Tuff Shed brochure I received when purchased reads "All trim boards will have been painted front, back, sides, top and bottom before installation on your building. This process makes it virtually impossible for moisture to penetrate the substrate." Unfortunately moisture has deteriorated the trim boards and lower 8 inches of the siding. The trim...
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Fraud
Fraudulent company!?.. after placing the order, promises fast delivery of the freezer, issues a prepayment invoice, which supposedly ensures faster execution of the order, .... does not fulfill the order within the promised terms, .... offers to write an application for a refund, but does not refund, only feeds with promises and foolish reservations that the decisions on the repayment period are made by the accounting, and referring to its decision, the money is promised to be repaid after 1.5 months! FRAUD!
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