More Contact Info

Customer Service:

Australia

+6 138 373 8606

China, Consumer Service Hotline

+865 718 815 8198

China, Flying Pig Travel Service

+865 715 688 8688

China, Merchant Service Hotline

+865 718 815 7858

China, Taobao Movie

+865 718 815 7838

China, Taobao Small Merchants

+86 400 860 8608

China, Taobao Village Merchants

+86 400 826 0826

Hong Kong

+8 523 018 3610

International

+86 400 843 2288

Malaysia

+6 039 212 5564

Singapore

+653 163 3159

Taiwan

+88 627 705 4306

Company Address

Taobao.com

969 West Wen Yi Road Yu Hang District

Hangzhou,

China

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Complaints & Reviews — Taobao

19 Oct, 2020

I want to know taobao pick up point in macau

i cant finf the.pick up point in macau

Online Shopping

3 Oct, 2020

Can not get verification code

hi, i can not get verification code on my mobile 00965 ******** i am from kuwait and i would like to join Taobao need your help thanks in advance

Online Shopping

2 Oct, 2020

Can not get the verification code

I have an account and when i want to login the verification code I don’t get the code

Online Shopping

27 Sep, 2020

International shipping question !!!!

Hi there . I have some air consolidate shipping to Malaysia . Some of this can consolidate , but some didn’t wait for consolidate . As the taobao app showing that some of my parcel already reached at the destination without second payment . I’m really confused that they already send out or still at the warehouse... Read more➤

Online Shopping

17 Sep, 2020

Need help on account sign up

Dear Sir/Madam, My Taobao and 1688 accounts are Pos1234, recently I could not sign in my account. Please let me know what is wrong, and what I should do to get my Taobao/1688 account back? Thank you for your help and I’m looking forward to hearing from you soon! Sincerely yours, Yafang

Online Shopping

Most Reviewed

28 Jan, 2021

"I have never gotten a response from anyone."

⤷ Tru Bolt | 90 reviews

16 Aug, 2021

"I travelled from my home 77 K1 wapda town lahore and reached at 46 MM Alam road gulberg with a distance of about 16 km and uber rent at booking was 641 Rs but driver came my home very late and charge"
Uber