More Contact Info

Customer Service:

Australia

+6 138 373 8606

China, Consumer Service Hotline

+865 718 815 8198

China, Flying Pig Travel Service

+865 715 688 8688

China, Merchant Service Hotline

+865 718 815 7858

China, Taobao Movie

+865 718 815 7838

China, Taobao Small Merchants

+86 400 860 8608

China, Taobao Village Merchants

+86 400 826 0826

Hong Kong

+8 523 018 3610

International

+86 400 843 2288

Malaysia

+6 039 212 5564

Singapore

+653 163 3159

Taiwan

+88 627 705 4306

Company Address

Taobao.com

969 West Wen Yi Road Yu Hang District

Hangzhou,

China

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Taobao , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Taobao

16 Jun, 2020

Item not deliver even it has reach Malaysia and after custom clearance

Tracking no. CNMYG003412**** Item already cleared by Malaysia Custom on 29th May 2020 and it is still not deliver to me. User’s recommendation: Don’t buy anything from TaoBao.

Online Shopping

16 Jun, 2020

Money taken from card

I have an American Express gift card I checked the balance before I left for the store which is 5 min away. By the time I got to the register at the store every dime had been taken off of my card by TAEBAO. I do not have an account and I have not ordered anything. I... Read more➤

Online Shopping

12 Jun, 2020

I was never helped

My card was stolen and used in Taobao. i was requestin for cancellation of transactions. i got transactions IN and your merchant ID. I was referred to Alipay. Told to registee an account in taobao which i did. but until now i gpt no response nor an update..

Online Shopping

10 Jun, 2020

Large charge on my gift card

I had a large charge made on my amex gift card by you for 544.00 and i need ot refunded back to my gift card

Online Shopping

6 Jun, 2020

Stolen AMEX gift card!

On the same day that I received my American Express gift card it was used to make fraudulent purchases from this website. Ive gotten no satisfaction from American Express and Am equally if not more disappointed that there is no way to contact you other than leaving…

Online Shopping