More Contact Info

Customer Service:

Australia

+6 138 373 8606

China, Consumer Service Hotline

+865 718 815 8198

China, Flying Pig Travel Service

+865 715 688 8688

China, Merchant Service Hotline

+865 718 815 7858

China, Taobao Movie

+865 718 815 7838

China, Taobao Small Merchants

+86 400 860 8608

China, Taobao Village Merchants

+86 400 826 0826

Hong Kong

+8 523 018 3610

International

+86 400 843 2288

Malaysia

+6 039 212 5564

Singapore

+653 163 3159

Taiwan

+88 627 705 4306

Company Address

Taobao.com

969 West Wen Yi Road Yu Hang District

Hangzhou,

China

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Complaints & Reviews — Taobao

25 Mar, 2021

Someone charged my card

I got 307 dollars taken from me and I need dat back because I never even heard of dis website so I really need yall to send me my money back I don’t know why dis stuff always happen to me I am too good of a person

Online Shopping

17 Mar, 2021

Poor online chat helpline

I received a message from taobao about refund in form of hongbao. As it was in Chinese which I could not fully understand, so by the time I get someone to read the message the link I think has expired. The xiaomi at the chat line said she could not help me and then cut off the... Read more➤

Online Shopping

15 Mar, 2021

Someone stole money from bank

I need someone that knows English to call me asap!! 330868****. Someone stole money from me and the transaction is pending in my account.

Online Shopping

14 Mar, 2021

My account is restricted from logging in

I woke up this money to check status of my order and I was restricted from logging into my account. Without me violating any rule

Online Shopping

10 Mar, 2021

My taobao account was restricted I can’t login

I have been using my account for just few months and I tired to log into my account yesterday and I was unable to log on cause they said Ive been restricted. Please I need to get back on my account

Online Shopping