WARNING-STAY AWAY FROM soak.com They have a flawed website and flawed payment system. I Tried to purchase a mirror through the website, on attempting the transaction with credit card it wouldn’t accept and kept claiming my address wasn’t recognised, after several attempts I gave up only later to find out they placed the transaction to my credit...
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Soak are about the worst company ever Deliveries not showing up for weeks custlmer service unable to deal with it products turning up damaged and sending completely different products as a replacement 1 have been £1100 out of pocket now going on 5 weeks and still no dign of a refund deliveries then turning up weeks after...
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Paid plumber to have toilet valve fitted that I purchased from Soak, it lasted two months. Had to get plumber out again to investigate toilet problem and found new toilet valve to be faulty. Had to ask plumber to supply new part as couldn’t be without a toilet while I ordered and took delivery I’d f new...
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Toilet and basin both cracked upon delivery. Customer call centre no help, plumber coming on Monday and the earliest delivery date is Wednesday, no reimbursement for the cancelled plumber.
The worst customer service ever. I ordered a bathroom cabinet from them , after receiving the text that on a certain time I will receive my order , nobody turned up and after I was on phone with different people they apologised and arranged for a week later. I took a day off and stayed at home...
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