Appaling. Customer service was useless too. Paid for next day delivery, lady when I ordered said it will be there the next day. Cistern and waste pipe delivered…. but NO toilet/sink/vanity unit. We now have no toilet for atleast another day, the company are saying it’s in stock but wasnt sent out. Cant give me a reason...
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Been waiting 8 days for someone to contact me about a damaged cabinet that was delivered to me spoke to someone on the phone told me to send pictures done that twice still no reply from you getting fed up now with your service don’t want a refund just a replacement it’s not hard to do please...
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Will never use again!! Ordered a radiator and valves 2 weeks in advance and paid for it to be delivered on a dedictated day.. Delivery day arrives and nothing.. when I called up to ask where it was they said they forgot to send it.. not only that, the one allocated to me was now out of...
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Took delivery told by driver toilet bowl didn’t make it even though I wasn’t shown it I took word for it. Tried all day do far trying to call Soak.com but when it connects just music playing while I’m waiting for someone to answer, not a free phone number do I’m paying to report an issue after...
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I bought a 600 x 670mmm double-door silvered mirrored bathroom unit form Soak and it’s the worst piece of garbage I’ve ever bought. Completed unfit for purposes, it’s then badly made (all out of line), started rusting within days, the mirroring has simply flacked off…
