I ordered whirlpool bath on 25th of June, on 26th I sent out cancellation email. It was ignored, later same day I sent an other one, the same. After 2 days I received message the order is ready to dispatch. I called the customer help line and told that I have cancelled the order. They said that...
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Customer care from this company is awful one damaged toilet arrived which I have to dispose of. Replacement toilet did not arrive I called Soak to check it was on its way to be told it had been damaged in the warehouse/depot and no one bothered to contact me. Was told 3rd toilet would be despatched to...
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Useless is an understatement for the customer service and the policy of not listening or believing the customer. I ordered over £650 worth of goods and the was only delivered half of this order but apparently the entire order was either unwittingly signed for or taken but the courier or just not sent out. SOAK will not...
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Placed order to qualify for 100 quid discount offered. Order was accepted and confirmed by Soak, whilst no notification on delivery time, items turned up minus one item (a radiator). Took a week to get a response (don’t bother to email them) to be told item had been discontinued. Alternative offered was totally unacceptable both in style...
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DO NOT TRUST THIS SUPPLIER This is probably one of the worse supplier’s I have ever dealt with in 40s of trading. They took my order and doubled it. They took over twice the amount on my credit card including a £40 delivery charge for delivery the next day. Only to be told it would take 7days...
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