More Contact Info

Toll-Free Number:

(800) 844-6591

Customer Service:

Securus Video ConnectSM Information

(877) 578-3658

Toll Free

(800) 524-5547

General Info:

(972) 734-1111

Other Info

+1 972 734 1111 +1 800 844 6591 +1 877-578-3658
4000 International Parkway
Carrollton , Texas
United States – 75007
Mon24h
Tue24h
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General CorrespondencePO Box 1109, Addison, TX 75001
Check PaymentsPO Box 650757, Dallas, TX 75265-0757 Show MoreShow Less

Company Address

Securus Technologies LLC

PO Box 1109

Dallas,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Securus Technologies , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Securus Technologies

22 Jul, 2021

The money I added to my account is not there. Shows I have a balance of $0.00

I added $20.00 to my account from my debit card and it even came out of my bank account. And my mother in law added the same to my account and it came out of her bank account as well. Well when I log into my securus app or call the customer service number, it says I... Read more ➤

Telecommunications

22 Jul, 2021

I am trying to call you guys and so I can talk to customer service and it keep taking me to a voicemail but not customer service

Because I’m trying to put money on my phone account so I can receive calls and i tried to go online and it told me I need to get ahold of customer service

Telecommunications

20 Jul, 2021

Number change/Update

I have a schedule session today on the telephone number 615-906-**** &;;;; I just changed my number last night so when I logged in the app it is no longer showing my schedule video session for 5:40pm today and my new number is 629-395-****

Telecommunications

19 Jul, 2021

Got blocked was told I would be unblocked 7/17

Make I didnt know I wasnt allowed a three way call with my sister thats in jail but now prison but she got a letter and it said i would be unblocked July 17 User’s recommendation: Make sure to have info like your password.

Telecommunications

19 Jul, 2021

I want credit for my 3 video chats that Securus was responsible for making me forfit

Hi, I have sent in 2 other requests for credit forms for 2 other video chats that I never even logged on to because Securus’ app was malfunctioning at the very time of my scheduled session. The latest one was on 07/10/2021 @ 4:30pm Appointment # 2456**** Securus went…

Telecommunications