Debenhams




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Debenhams

Average Rating:

2.73 / 684 votes / 85 reviews
Debenhams plc
10, Brock Street, Regent's Place London England, Greater London United Kingdom - NW1 3FG
London
England, Greater London
United Kingdom

Phone number: 1890946779

Category: Clothing, Shoes and Acc

Links of Debenhams
Customer Service:

Large electricals and laptops
+44 148 448 1361
+44 207 387 8723
Customer Service:

Large electricals and laptops
+44 148 448 1361
+44 207 387 8723
Accounting/ Billing:
+44 333 220 2519
The Debenhams credit cards

Other Info

1890 946 779 (Ireland)
+44 207 387 8723 (International) +44 148 448 1361 (Large Electricals & Laptops) +44 330 660 0941 (Made-To-Measure Curtains) +44 333 220 2519 (The Debenhams Credit Card) +44 344 800 8877 (General Information) +44 344 561 6161 (Gift Cards And Vouchers Purchased In Store) +44 371 384 3401 (Gift Cards And Vouchers Purchased Online) +44 345 340 9575 (Gift Cards Purchased For Schools) +353 818 784 877 (Ireland)
10, Brock Street, Regent’s Place
London , England, Greater London
United Kingdom – NW1 3FG
Locations

Ireland
54-62 Henry Street, Dublin 1, Republic of Ireland Show MoreShow Less

Company Address
Debenhams Retail Ltd
334-348 Oxford Street
London,
United Kingdom

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Debenhams, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Debenhams

19 Aug, 2021

Delivery charge

I placed an order (Dux 000643792) at around 6.30 last night on your website. Your ad said free next day or standard delivery if ordered between 6pm and 11pm, which is what I done. I also inserted the code Freeden. This is the second time in a couple of weeks this has hppaned. Can you sort this... Read more➤
I havent recieved my perfume still waiting.i paid with my credit card and have recieved nothing yet. User’s recommendation: Dont order anything.
Why I only got one of my items instead of three items I also paid for next day delivery could you please let me know if the rest of my order is coming and I also aid on credit card
7 Aug, 2021

Bought product

Tried to return product but company was charging me to send all items back. There was no invoice. I was given good advice by the person I spoke to. User’s recommendation: Be careful of buying things on Facebook.
Ordered 4 items. Only received 2 plus an incorrect one. Debenhams customer services refused to help and would not send missing items or issue a refund until incorrect item (socks) were returned at my expense. Even offering to buy the socks in desperation did not achieve a successful resolution. Absolutely appalling. Still unresolved.

Fraud, poor service.

Before Christmas, December 16, I handed over a packet to Pty. “DPD Australia” Pickup point at Kurbada Street 8, Brisbane. According to the information available on the website, the package had to be delivered to the addressee in Germany within 3-5 working days. For the shipment I had prepaid and paid the parcel at the pickup point by presenting a 2d barcode. The package was accepted, the 2d code was scanned and the next day, trying to track the package, it turned out that the package had been received from the pickup point. When we entered the search box a week later, I did not see any movement, that the package would even be on the way. 12/22/2020 I wrote an e-mail to [hide] @dpd.org to find out where the packet is, mentioning all the necessary information. I received an automatic reply to the email that was sent within 2 business days. I have not received an answer to date. I have called the info phone at least 5 times. In each case, he requests the same information, claims to be under investigation and promises to communicate and provide information during the working day on which the call is made. Of course, I have never received an answer. The last time I called was on 23. 01. 2019. , once again provide information about the shipment, I ask if this company has a system to ignore customers against whom it has not fulfilled its obligations, but has received payment for the service, and has lost the shipment. A company representative apologized and promised to definitely contact and provide information about the shipment during the day. They, of course, once again turned out to be a lie. in which I call. Of course, I have never received an answer. The last time I called was on 23. 01. 2019. , once again provide information about the shipment, I ask if this company has a system to ignore customers against whom it has not fulfilled its obligations, but has received payment for the service, and has lost the shipment. A company representative apologized and promised to definitely contact and provide information about the shipment during the day. They, of course, once again turned out to be a lie. in which I call. Of course, I have never received an answer. The last time I called was on 23. 01. 2019. , once again provide information about the shipment, I ask if this company has a system to ignore customers against whom it has not fulfilled its obligations, but has received payment for the service, and has lost the shipment. A company representative apologized and promised to definitely contact and provide information about the shipment during the day. They, of course, once again turned out to be a lie. A company representative apologized and promised to definitely contact and provide information about the shipment during the day. They, of course, once again turned out to be a lie. A company representative apologized and promised to definitely contact and provide information about the shipment during the day. They, of course, once again turned out to be a lie. What is not central to this story is that the company lacked the skill to provide the service for which it was paid and which it undertook to provide, even though it called itself supply experts. In my opinion, the most important thing is that when Pty. “Dpd Australia” has not fulfilled its obligations, the shipment is lost, it simply ignores the customer and rolls on without showing the slightest interest in what happened. I would like to draw your attention to the fact that both the e-mail and the phone number provided on the website are not intended for solving customer problems, so when choosing a courier, I do not recommend choosing Pty. "Dpd Australia", because if it happens with your shipment, p>

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