We specifically asked for a smoking room when booking and got to the hotel and it was a non smoking facility. We contacted them immediately and they have been jerking me around for over a week now. I wasn’t even aware that I wasn’t speaking directly to the hotel when making the reservation. Per the hotel they...
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Family member passed away Friday 7/30/21. Funeral was scheduled for 10:30am Monday 8/2/21. I am located a 4hr drive away and thought it best to go down on Sunday 8/1/21 and stay at a hotel. All packed, car loaded, I started having severe coughing spasms making me dizzy. I have COPD and wear a wrist alert band....
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On 3/23/21 we booked a room with Kandahar Lodge at Whitefish. There was a deal of buy 3 nights, get 4th free. We believed we were dealing with the hotel itself, when somehow we had gotten transferred or referred to Reservation Counter . As we are preparing to go on our trip, we noticed that even though...
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A guest of ours was led to believe they were speaking with someone at our hotel directly, I believe this to be intentionally how they answer their phones at Reservation Counter, which is “Reservations”. The guest was guaranteed a bed type that was not available. They were also told that the booking was non-refundable. They tacked on...
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NEEDING A EARLY CHECKIN AT A HOTEL FOR A FEW HR SLEEP, THEM PROMISING ONE. WHEN I GOT TO THE HOTEL 30 MIN LATER THE HOTEL SAID THEY WEERE FULL AND NO ROOM UNTIL 3 O CLOCK. I CALLED RIGHT BACK AND RESERVATION COUNTER SAID THEY WILL REVIEW THE RECORDING AND REFUND IN 48 HOURS, NN NOTNNOT...
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Poor service
Today we were at the a7 pizzeria to order pizza to take away. Said it will be ready in 10-15 minutes. We sat at the table, 40 minutes passed. No news from the pizza. We have to ask, say that it has been ready for a long time. I asked why I was not warned, to which we receive an answer that we have to follow ourselves. But how do I know this pizza is mine, not someone else's, because there were other customers? The salesman saw that we sat and waited, but could not arrive? There is no order number on the check, and there is no box to know when to pick up, nor was a timer given! So the question is, can the customer know that his order is ready?
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