Called to get a little help with a heater that I had bought from pro com was put on hold. Was on hold for 2 hours never did talk to a person. User’s recommendation: Do not buy from pro com.
Update by user Mar 13, 2021 Company fixed the issue and I have been provided with partial refund. Received refund on 3/12 less s&h and 15% restocking fee. Original review posted by user Dec 25, 2020 Ordered a remote and receiver after contacting customer service and being told it would work with my logs – it didn’t...
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I have been trying to get parts for over 4 weeks. Have called at least 10 times always with a 1 hr wait or more. Have reached 2 different people and they never reply. The blower motor is out of stock and no one can find me one. Have sent 8 emails with no response. I purchased...
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I purchased a set of new gas logs with remote control from this company last year. So this fall preparing for the cold weather and I do use them in our family room on the lower level I noticed they didn’t work. I called the company who installed them to come and check them out. They found...
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This will be all over the U.S. before I’m done Procom defective heater I purchased a Procom heater Model-PCK110VT for a Christmas present. Tried using it the first of January, hard to lite and wouldnt stay lit. I e-mailed the company Jan.23 they replied 14 days later. Which begins my work on their defective heater. I called...
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