I have just used the live chat to enquire about an issue I am having with booking a service. After clearly giving the details of my parcels (dimensions and weight) and from where and to where I want to send my parcel to, I was given a very vague answer: “hello, I am afraid we wont be...
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I am sorry but I need to share the poor service and low quality service of parcel monkey. My parcel was lost and free insured was for 150£ as stated on their website. Unfortunately, it is a lie as I did not have any compensation (except the shipment fee which was 22£), because my parcel contained “personal...
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I have no words. A push chair for my disabled 2 year old (cardiac problems) was supposed to be delivered monday morning. It’s now thursday. After waiting in all day, I managed to call city link. Their excuse was that the postcode of the address label was wrong, the only was to rectify this was to contact...
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I deal with parcelmonkey.co.uk shipping for transport my car. I tried to reach them by phone, emails, messages but they have never answered. Finally I contacted another company that helped me to deliver the order. I just want to get money from these scammers now.
Customer service shocking. Asked for money back as my ebay feedback was going to be tarnished. I was pointed to terms and conditions saying they will do nothing until its 5 days late and that it basically happens which is beyond their control. Tracking information didn't work, and although I put the email address for myself and...
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Very poor service, calls are not possible.
In the delivery of Dhl Express I chose the place of receipt - the post office. Dhl sent an SMS on Tuesday morning that the parcel was placed at the post office point. But will be able to receive as soon as p. The station will send an SMS with the withdrawal code. This SMS has not yet been sent on Thursday night. It is impossible to call them. Calling on a mobile - either doesn't pick up or shows busy. I called times 15. When calling to the station - a melody sounds and "all the operators are busy please wait a bit. Once I listened to this text for 15 minutes. seconds later, the text "please wait a minute" already gave rise to a desire to strangle the girl who recorded the answering machine. p>
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