They put you on hold once they recognize the phone #. Called my insurance to reach out to them. Said they would text. Never did. Told the insurance company it would be another 30 minutes. No one has showed up and they dont answer the phone User’s recommendation: Dont use them.
Suddenly got a flat tire in Felton, Delaware called On point roadside assistance. After being on hold for half an hour the representative send he was sending out assistance. After an additional hour the company who was supposed to arrive called and said they no longer worked with On Point and they were no longer with On...
Read more➤
A customer was waiting for over 4 hours to get help in getting her keys out of the car, the representative called said they would be there in 15 minutes after already waiting for 3 hrs, 1 hr later I called again and the person who answered was very very rude, told me to get someone else...
Read more➤
This people are trash, they do not care about anyone out there having a vehicle trouble. They never came to my location and never answered the phone. When I spoke with the guy on the first phone call he said to stay where I was that they where gonna come in an hour never show up and...
Read more➤
After hitting a pothole on a highway on-ramp, causing a flat tire, we called Nissans Roadside Assistance. I gave the dispatcher my location and immediately received a text with a 75 minute ETA. Understandable. After waiting approximately 1 1/2 hours on the side of the highway during a snow storm, I received the text saying that the...
Read more➤
