On Point Assistance

On Point Assistance
Coventry, Rhode Island
United States
Phone: (646) 419-6216
Web: http://www.opassistance.com/

Category: Service Centers and Repairs

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Complaints & Reviews — On Point Assistance

They put you on hold once they recognize the phone #. Called my insurance to reach out to them. Said they would text. Never did. Told the insurance company it would be another 30 minutes. No one has showed up and they dont answer the phone User’s recommendation: Dont use them.

Suddenly got a flat tire in Felton, Delaware called On point roadside assistance. After being on hold for half an hour the representative send he was sending out assistance. After an additional hour the company who was supposed to arrive called and said they no longer worked with On Point and they were no longer with On… Read more➤

A customer was waiting for over 4 hours to get help in getting her keys out of the car, the representative called said they would be there in 15 minutes after already waiting for 3 hrs, 1 hr later I called again and the person who answered was very very rude, told me to get someone else… Read more➤

On Point Assistance
30 Apr, 2021

On Point Assistance No one came

This people are trash, they do not care about anyone out there having a vehicle trouble. They never came to my location and never answered the phone. When I spoke with the guy on the first phone call he said to stay where I was that they where gonna come in an hour never show up and… Read more➤

After hitting a pothole on a highway on-ramp, causing a flat tire, we called Nissans Roadside Assistance. I gave the dispatcher my location and immediately received a text with a 75 minute ETA. Understandable. After waiting approximately 1 1/2 hours on the side of the highway during a snow storm, I received the text saying that the… Read more➤

On Point Assistance
20 Jan, 2021

On Point Assistance Stood Up

I called my insurance company for roadside assistance and this company was contracted and they never showed and submitted my request as done….. User’s recommendation: Never use.

I got assigned to these guys through my insurance for jump start. I called them, and they said they are coming in 30 minutes. Furthermore, I waited for another hour, but they simply did not come and my insurance assigned me another one. Not only that, but I waited for 1 more hour. Technically these idiots made… Read more➤

On Point Assistance
24 Dec, 2020

On Point Assistance Nobody came

Was waiting for someone to help with my flat tire. Had the phone in my hand just in case someone calls. Next thing I know, I had 2 missed calls (they probably just did a miss call to say that they called) & I immediately called back & no one answered. It was literally 6mins when I… Read more➤

I called for road side assistance at approximately 8am. The company not only falsified their tracking, but told me that my request had been canceled and I need to call my insurance company. Then later on, I noticed that the tracking listed that the job was completed. Funny thing, they never had showed up!! So how can… Read more➤

Technician came out and did not say a word, didn’t check my ID or to make sure that the car was mine. Very nonchalant, bad attitude, no communication and left the scene when I addressed him. I would never in life use this service again I will be contacting USAA. User’s recommendation: Do not USE THESE PEOPLE!

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