I have an ongoing issue with the customer service /gift card . I was given a gift card 3 weeks ago and for the last 2 weeks I have been unable to purchase anything using the gift card . The card is registered and every time I attempt to use it, it comes up unexpected error . Customer Service have been on this case for 2 weeks now and have marked it urgent with the head office but still no response or resolution to the issue . This service is terrible . The issue isnt with the cookies on my computer as I have tried to use it on different devices with the same result, the issue is with the £75 poubd gift card . I have now missed being able to take new items on holiday with me due tot this terrible service . The case number is md2019216395