Hello, im writing you because I just had the kind of customer experience that turns me off your clothes completely. After ordering this coat to be delivered to the store, I found that the coat was missing a button. While the store had the button quickly sown on, when I tried on the coat, I immediately heard a rip and the inside liner was torn. This is not the kind of quality that anyone should expect for a $400 coat. This experience was made even more frustrating by the very poor service I received at the Ottawa Rideau Centre store where no one seems to know what to do. As a result of this defective item, i ended up requesting a refund, I would hope that for a company looking to grow its business that quality of both product and service provided would be priorities.