Dear Marriott Vacation Club Customer Service Manager, I want to complaint about Marlene who is a Marriott Vacation Club Financial Services Adviser. She provided a really bad service in a very rude way. This adviser acted in a very unprofessional way. The payment information she provided me was unclear and poor. When I asked her to give...
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Update by user Mar 26, 2020 Extension through end of year Original review posted by user Mar 24, 2020 Had to cancel upcoming reservation in Hilton Head. Vacation club points were returned to account BUT they must be used within 120 days or we lose them. Given the current situation regarding the coronavirus it is impossible to...
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I am out 12K that I paid to an owner for 2 rooms/11days. Because I didnt see this tragedy coming and didnt cancel 60 days out, Marriott Vacation Club will not honor the rooms/days for a later time. Proof below. I see 20 new examples of this everyday. There are…
Marriott Vacation Club is penalizing their loyal timeshare holders for canceling their trips which is insane. They need to give people back their points and their weeks for a 2 year usage opportunity. Who knew we would be in this situation. We are scheduled to go to Maui on March 28th for 2 weeks. We feel pressured...
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I lost my vacation because the ski resorts closed and I cannot get a credit from Marriott Vacation Club for the week. They will let me use some of the points over the next two months – which is absurd because I cannot book any vacation because of the virus. This is ridiculous. I pay $2900 a...
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