Frontpoint Security



Frontpoint Security

Average Rating:

2.52 / 178 votes / 36 reviews
Frontpoint Security
1595 Spring Hill Road Suite 110, Vienna, VA, 22182
United States
Phone: (877) 602-5276
Web: http://www.frontpointsecurity.com/

Category: Security Services

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Complaints & Reviews — Frontpoint Security

This is a terrible and dishonest company. I will spare you the gory details. Suffice it to say they have shoddy business practices, and charge for cancellation of services quoting a 15 page very convoluted contract which only a corporate lawyer could appreciate and understand. This is a bad company. I implore anybody who is reading this… Read more➤

The companys customer service ranks Minus 50. The security cameras they sold to us worked sporadically. They offer no low frequency alarms for the hearing impaired and have no concern about trying to make it available. Given there are 70 million hearing impaired people in the United States who like a member of our family can absolutely… Read more➤

The camera(s) never work you sent me two I sent whole system back as that’s why I what I wanted in the 30 day free trail period, you got your equipment back I want my money back, please Yes , according to tracking of package , you have received it ,and at your warehose User’s recommendation: No… Read more➤

I called on 4/30/21 to cancel my service. I have been a customer since 2015. I spoke to Kieth Pickering, who sent me the cancellation form, and advised I needed to pay $42.99 to cancel. I asked why, and he said its part of the contract, you are required to pay an…

We lost power and never received any alerts to our phone. Called them and they said that they don’t cover power outages, so if you home burns down or is broken into when there is no power, they are not at fault. Such a lie. User’s recommendation: Do not buy.

I purchase 2 outside cameras &;;;;;;;;;; 1 doorbell plus security service and was dissatisfied with all of the above. Replace cameras three time and still they did not work. Returned outside cameras and door bell camera to this date have not received all my money back. Then the matter of frontpoint going into my bank account they… Read more➤

Today, 11/20/20 at around 9:27am EST I spoke to a technical support guy. Id like to report this technical support person who was arguing with me, raising his voice, after I got frustrated with troubleshooting the system since I kept on repeating all the steps that I have done from previous calls I made several days ago…. Read more➤

System is a scam no actual monitoring. System triggered and no follow up phone call comes to verify all is ok. Try to work with customer service and they are rude and provide no solutions. User’s recommendation: Run do not bother.

Terrible service low quality product.Front Point has fallen in service and quality. Ive had a Frontpoint system in two of my homes for six years. One point does not employ adequate staff to talk to customers and their equipment is prone to false alarms. This means an automated system supposed to call you but it doesnt and… Read more➤

Purchase system and never activated system, but they charge a monthly monitoring fee for no service. Never tell you this when purchasing. Never send you a copy of the contract for your review. They put computerized initials on contracts claiming you signed up. To cancel it will cost you about $1000.00 web-site doesn’t tell you any of… Read more➤

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