More Contact Info

Toll-Free Number:

(800) 289-6229

Customer Service:

Credit

(888) 257-6757

Credit

(513) 398-5221

Furniture and Mattress

(888) 822-6229

International

(513) 573-7912

Logistics And Operations

(201) 863-3250

Systems And Technology

(678) 474-2000

Wedding and Gift Registry

(800) 568-8865

(212) 494-3000

(513) 579-7000

Investors/ Franchasing:

(212) 494-1621

Investor Relations

(866) 337-3311

Transfer Agent

Legal:

(888) 529-2254

Sales/ Reservations:

(800) 456-2297

Furniture

(800) 622-9233

Mattress

(877) 622-9722

Other Info

Other Info (opening hours):

Mailing Address

PO Box 8113,

Mason, Ohio 45040

Privacy Inquiries

P.O. Box 8215,

Mason, OH 45040

13th Floor, 151 West 34th Street,

New York, NY 10001

Locations:

San Francisco

170 Ofarrell St,

San Francisco, CA 94102

Cincinnati

7 West Seventh Street,

Cincinnati, OH 45202

Chicago

111 N State St,

Chicago, IL 60602

Company Address

Macys.com, LLC

151 West 34th Street

New York,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Macys , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Macys

28 Jun, 2021

Online Block List

I am a loyal customer and Plantinum card holder. I placed orders online with Macys.com which showed delivered but I did not get. My account is placed on block list and all of the Macys representative are rude and keep escalating my issue to there higher team who has no…

Supermarkets and Malls

28 Jun, 2021

Exchange/ returns

When to drop my item off and the sales clerk would not process my return told me I wouldve had to pay to have it shipped back I dont think that was appropriate since I was already in the store with the return User’s recommendation: I love and will Continue shopping there.

Supermarkets and Malls

25 Jun, 2021

Order and contact info

It seemed that it was taking quite a while for my order so I was going to check and to my great surprise I saw that I was charged twice and still didnt have my new pair of beautiful red sandals.Getting in touch with you (on your app) is a monumental task. When I was checking my... Read more ➤

Supermarkets and Malls

22 Jun, 2021

Wrong pick up location

Not really, order will be automatically cancelled, unable to be picked up at that location. My usual pick up location is Cross County. Done in error.

Supermarkets and Malls

17 Jun, 2021

Customer service was horrible ( Anthony). Had me on hold at least 5 different times on the phone for 50 minutes and still did not place my order.

Picked up a cusinart air fryer toaster oven and its not working when I unpacked it. Tried to order a new one or pick up one from the store for exchange

Supermarkets and Malls