More Contact Info

Toll-Free Number:

(800) 289-6229

Customer Service:

Credit

(888) 257-6757

Credit

(513) 398-5221

Furniture and Mattress

(888) 822-6229

International

(513) 573-7912

Logistics And Operations

(201) 863-3250

Systems And Technology

(678) 474-2000

Wedding and Gift Registry

(800) 568-8865

(212) 494-3000

(513) 579-7000

Investors/ Franchasing:

(212) 494-1621

Investor Relations

(866) 337-3311

Transfer Agent

Legal:

(888) 529-2254

Sales/ Reservations:

(800) 456-2297

Furniture

(800) 622-9233

Mattress

(877) 622-9722

Other Info

Other Info (opening hours):

Mailing Address

PO Box 8113,

Mason, Ohio 45040

Privacy Inquiries

P.O. Box 8215,

Mason, OH 45040

13th Floor, 151 West 34th Street,

New York, NY 10001

Locations:

San Francisco

170 Ofarrell St,

San Francisco, CA 94102

Cincinnati

7 West Seventh Street,

Cincinnati, OH 45202

Chicago

111 N State St,

Chicago, IL 60602

Company Address

Macys.com, LLC

151 West 34th Street

New York,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Macys , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Macys

20 Jul, 2021

Order something

Want to order a rug I had tried to order a rug in the Danbury store I tried calling several Times and the no answer . After about 40 Minutes of trying I have up and called customer service. After some back and forth he was going to check the price of the rug with the store.... Read more ➤

Supermarkets and Malls

19 Jul, 2021

My payment did not show up on my account

I was told that I would not be charged a late fee but it appeared on my paper statement. I would like the late fee dropped off my account because I had setup my payment to automatically be deducted. Somehow an online glitch occurred.

Supermarkets and Malls

17 Jul, 2021

I have not received my refund on the mattress returned on June 10 2021

I cannot speak to a real person about my refund for the Catherine mattress picked up on June 10 2021 User’s recommendation: None and I will never shop at Macy’s again, customer service stinks!

Supermarkets and Malls

16 Jul, 2021

Opal faded to clear

Paid $600 for a on sale Opal necklace and the Opal faded to clear after wearing just a few times. So I called customer service to get a refund and was told that there was a 60 day refund policy and that you can’t wear it also to get refund. It was bought as a gift in... Read more ➤

Supermarkets and Malls

16 Jul, 2021

Charged for returned item

Operator said item was canceled but I don’t see money put back in my account. 161.06 was charged but put back then it was taken out immediately right after… saying I had a pick up at Rosedale today even though I canceled that order earlier this morning at Rosedale Macy’s

Supermarkets and Malls