1 Jan, 2018 → by ClaimboUser242919
Unprofessional behavior of eddie the store manager

1

I am writing to complain about very unprofessional and rude behavior of your employee Eddie who identified himself as the store manager. On 4/14/2018, my wife and I had visited Lord and Taylor Store in Willowbrook Mall, Wayne, New Jersey around 7.30 to 8.20 pm. My wife selected a few shirts a from men's section and proceeded to the checkout counter. While at the checkout counter the price marked on one of the shirt's was different than on your POS system and the cashier expressed his inability to honor your sticker price, upon this my wife requested to call a manager. A person named Eddie who identified himself as the manager came to the checkout counter and in a very rude manner said that he will not honor the sticker price because customers change the price stickers on the product . Being felt accused and humiliated for cheating my wife asked Eddie to go thru the security tapes which he refused and in a very unprofessional and rude manner said "I will not honor the sticker price and that is the end of the story" and walked away from the checkout counter. We were totally shocked and insulted by this behavior. Eddie did not even have he courtesy to offer an alternative solution due to which we had no choice but to walk out of the store without purchasing other five shirts. Due to the above mentioned rude and unprofessional behavior of Eddie the store manager, we are apprehensive of shopping at your stores. Who wants to be insulted by people like Eddie when we are willing to spend time and our hard earned money at your stores. We have shopped many time at Lord and Taylor in Wayne as well as Paramus stores in New Jersey and always had a pleasant experience until our visit to the Wayne store on 4/14/2018 I hope Lord and Taylor investigates this incident.
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