Rude and derogatory customer service. They do not respect legitimate complaints and do not follow their stated guarantee. “We also guarantee that all contact lenses will be delivered free of any manufacturer defects or we will replace them at no additional cost.” I was rudely advised that something was wrong with my eye when I advised them...
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I have ordered contact lenses from lens.com twice and twice they have gotten it wrong. The 2nd time with the order I even called to make sure they had the correct information and it was still wrong. The issue is the laid back lackadaisical approach toward the situation by customer representatives and the rude attitude from the...
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Lens.com has the absolute worst customer service… Hassle-free returns my ###!!! I called in January to get a RMA to send back contacts, then returned them… they had no record of my getting an RMA or returning the contacts… I have spoke to numerous people since January and get a different story from each person I speak...
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They advertize full refund within 30 days. I opened the box and had 12 boxes of the wrong prescription—probably my fault…caled to return and get correct ones—really rude, incredibly not bright person was poised as a puppet–mouthpiece beside her kept telling her what to say, word by word, it was perfectly horrible as I was talking to...
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I ordered contact lenses on this site before with no problems. After receiving a new prescription from my doctor. I waited and waited for a shipping confirmation from LENS.COM. After no reponse from them, i finally called and was told they never received a confirmation on my script from my doctor. I called my doctor and they...
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Poor service
Panda Taxi (05.12.16) was ordered at 14:00 because I had to go to work, I worked for the airline, where every minute is important. At At 13:52 an SMS was sent that the dachshund had been ordered at 14:00 and a specific car. But at At 14:00 it was called that the driver would be delayed for 5 minutes, it would still be acceptable, but as a result Taxi arrived only at 14:15, as a result of which work was missed for which the excuse "did not arrive during the taxis" did not fit. Your solution?
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