They advertize full refund within 30 days. I opened the box and had 12 boxes of the wrong prescription---probably my fault...caled to return and get correct ones---really rude, incredibly not bright person was poised as a puppet--mouthpiece beside her kept telling her what to say, word by word, it was perfectly horrible as I was talking to a shadow and her echo, finally i yelled "can I please speak to one person? Bottom line, good luck trying to get a refund or replace ment . 12 boxes at $35.00 plus a piece is not a cheap order. Not to mention it took them 8 days to get them here. I will now have a battle on my hands but I will not give up. Not one contact lens ever left their shipping box. Rotten outfit, don't be fooled by their return promises. Go for any other contact place..