I ordered contact lenses on this site before with no problems. After receiving a new prescription from my doctor. I waited and waited for a shipping confirmation from LENS.COM. After no reponse from them, i finally called and was told they never received a confirmation on my script from my doctor. I called my doctor and they...
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On June 12 I placed an order with them. At some point I called them to ask how long it has to process (it had already been a week!) and they told me it would ship the next day. I forgot about it and then I received an email from them on JUNE 25 stating that they...
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I just purchased some contact lenses from lens.com. I seldom check the totals on online purchases because the computer does no make a mistake when adding up line items. As I was checking on my order, I noticed that this computer did make a mistake of $10.40 in their favor. When I called customer service, I was...
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I ordered contacts from Lens.com and when I recieved them in the mail I didn't notice until after I opened the box and put them in that they were not the right contacts. I called customer service to tell them they sent me the wrong contacts and they said that since I already opened the box that...
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I forwarded this complaint to Lens.com and the Better Business Bureau on 2-4- 09: —————————————————————————————————— Attn: Lens.com – Jennifer Cole Director of Customer Satisfaction: I ordered 2 pair of contacts from your company on 1-12-09. Order # 926180. When I received them from your company the 2 right lenses were not the correct eye prescription that my...
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Poor service
Panda Taxi (05.12.16) was ordered at 14:00 because I had to go to work, I worked for the airline, where every minute is important. At At 13:52 an SMS was sent that the dachshund had been ordered at 14:00 and a specific car. But at At 14:00 it was called that the driver would be delayed for 5 minutes, it would still be acceptable, but as a result Taxi arrived only at 14:15, as a result of which work was missed for which the excuse "did not arrive during the taxis" did not fit. Your solution?
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