Lens.com has the absolute worst customer service... Hassle-free returns my ###!!! I called in January to get a RMA to send back contacts, then returned them... they had no record of my getting an RMA or returning the contacts... I have spoke to numerous people since January and get a different story from each person I speak to!!! Finally for a rep a week or so ago that said "yes" she could see in their system that they received my return, but can't tell what I returned or what happened to it. She said they they will go ahead & credit my account for 3 boxes of the 2 types of contacts I'd ordered and that I should see a credit in a day or two... So I call back the other day as there is still no credit, and of course got a different person who gave me a different story. They cannot credit me as they have no way to tell what I returned, they said they'll search the phone records for my original call (not sure why they never did the 10 previous times I called)... so they called me back this morning. They found my original call where I requested a RMA but they said "they have no record that I returned the order"... I said I just spoke to a rep last week and she confirmed that she could see my return was received. The rep said the tracking # in their system doesn't show a return (not sure why it did the other day)... so I did have a picture of the receipt for tracking on my phone, but have since changed phones & lost all of the pictures... so I can't tell them again what the tracking # is!!! Anyway even if they ever do refund me, it will be just a lens.com credit as I no longer have the credit card I used to place the original order and they won't apply the credit to another card... so I figure I am still out $$$ as I will NEVER by another thing from them!!! So I am currently on the phone with Lens.com and they just amazingly did find my return and seriously they will only credit my account... or the credit card that no longer exists!!! So now I have a credit from a company that I will NEVER make another purchase from!!! Oh and for my trouble they they gave me a courtesy credit of $7.95 for my shipping costs... such a generous gesture (Ha ha)!!!